Wally Hosn, M.D. Sales Policy
Last Revised: September 1, 2020
We reserve the right to revise this Sales Policy at any time. When we make revisions, we will update the “Last Revised” date at the bottom of this Sales Policy. If we make changes that are significant, we may use reasonable efforts to attempt to notify you, including by email or placing a prominent notice on the first page of the Website. Revisions will be effective immediately upon posting.
ABOUT WALLY HOSN, M.D. SKIN CARE
Dr. Hosn has designed a skin care regimen utilizing a combination of private label products and other skin care lines dedicated to providing products that reinvigorate, protect, and maintain healthy skin for a lifetime.
We know quality is important to you and it is of utmost importance to us. The purpose of this Sales Policy is to ensure that our products offered maintain its high quality and associated brand goodwill and to govern the terms under which you may purchase products from us via the Services.
Wally Hosn, M.D. may, at the company’s sole discretion, terminate any account that does not comply with this Policy. Our Policy is an important part of our strategy to build our brand and we believe it is in the interest of our customers and their patients to abide by it. Wally Hosn, M.D. strictly enforces the Sales Policy, so please familiarize yourself with its terms.
TERMS OF SALE
By placing an order via the Services, you are (i) offering to purchase a product and/or service, (ii) representing that you are at least 18 years old, (iii) representing that all information you provide to us in connection with such order is true and accurate, and (iv) representing that you are an authorized user of the payment method provided.
When you send us your order, we may verify certain items before the order is fulfilled, including without limitation your personal information, your payment information and your creditworthiness.
We reserve the right to: (a) refuse any order you place with us; (b) correct any errors, inaccuracies or omissions (including but not limited to the price) with regard to the products or services offered; (c) change or update information in connection with any products or services offered; and (d) modify or cancel your order, whether or not the order has been confirmed, each at any time without notice to you (including after you have submitted your order) and without liability to you. If we modify your order, we will attempt to give you prior notice of this and provide you with the opportunity to cancel the order in its entirety. If we cancel your order, we will attempt to notify you by contacting you via the contact information you provided at the time the order was made. In addition, we may contact you via such contact information if we wish to notify you of product recalls related to products made available through the Services.
We reserve the right to limit, reject, modify, or cancel orders for any reason or no reason, including if we determine or suspect, in our sole judgment, that (i) the order appears to be placed by unauthorized parties, including resellers, or (ii) there is fraudulent activity in connection with such order.
If your payment method has already been charged for an order that is later modified or cancelled, Wally Hosn, M.D. shall issue you a refund in the amount of the price you paid back to your original method of payment.
Wally Hosn, M.D. will occasionally offer promotional opportunities to customers. These promotions are not applicable to prior purchases and no adjustments can be made. Wally Hosn, M.D. has the right to end or modify any promotion at any time, and substitutions are not available for complimentary items being offered.
All prices are subject to change without notice.
It may happen that the pricing information on the Services contains errors. We are not bound by our offer or any prices on the Services and we therefore reserve the right to modify or cancel your purchase in the event of spelling, pricing, product recalls, or other errors on the Services.
All prices displayed on the Services are quoted in US Dollars ($).
The images and descriptions of the products on our Services are for illustrative purposes only. Your product(s) and the packaging of your product(s) may vary from that shown on images on our Services.
BILLING AND PAYMENTS
We accept the following bank or credit cards: Visa, MasterCard, American Express and Discover.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including an emailed statement.
Consumers that purchase products directly from Young Skincare will have their credit cards billed immediately upon order shipment.
Products are sold on a guaranteed sale basis in accordance with the following policy:
Products Eligible for Return
Wally Hosn, M.D. will issue authorization for return of skin care products tobconsumers that meet the following criteria:
- Damaged – Products received damaged may be returned for replacement product when reported within fourteen (14) days of receipt. Have the transportation company note “damaged” or “broken” on the freight bill. All returns should remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.
- Received in Error – Products shipped in error by Wally Hosn, M.D. may be returned, if applicable, for full credit, including shipping when returned within fourteen (14) days of invoicing.
- Patient Dissatisfied (Purchased directly by a consumer) – Any product purchased by a consumer directly from Wally Hosn, M.D. may be returned directly to Wally Hosn, M.D. within thirty (30) days of receipt when the patient is not satisfied with the product performance. The consumer will be sent replacement product or issued credit for the items returned.
If Wally Hosn, M.D. determines, in its sole discretion, that a consumer is abusing Wally Hosn, M.D. Return Policy, then Wally Hosn, M.D. may refuse any or all of the above remedies.
To obtain authorization to return product for replacement or credit, please call Wally Hosn, M.D. at (805) 541-0330 with the following information:
*Product Name, *Quantity for Each Product, *Unit Price, *Your Account Number (if applicable), *Reason (i.e., concealed damage), *Billing Address, *Shipping Address, *Account Contact
No product will be accepted for replacement or credit without providing the above information. Wally Hosn, M.D. reserves the right to inspect all authorized returns prior to issuing credit and to destroy products deemed unfit for sale whether or not they are eligible for credit. Replacement product will not ship, or credit issued, until returned product is received and processed.
Products Not Eligible for Return
- Product involved in fire, sacrifice or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
- Product has been discontinued.
- Product returned by a party other than the purchaser.
- Product purchased with specific understanding that it was non-returnable.
- Product has passed its expiration date.
- Product has been repackaged into other containers/packages.
- Product provided to office as samples or display product.
· After thirty (30) days, NO product returns will be accepted.
SHIPPING AND TAX POLICIES Shipping (if applicable)
· Consumers pay shipping costs at their preferred method of freight.
· Orders generally arrive in 5-7 business days via UPS. Delivery may be handled by your postal carrier, so please check your mailbox before contacting us.
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion.
Sales tax will automatically be calculated and added to your order as required.